This is my home on the web. I founded Gradspot.com, recently launched DermTV.com, advise start-ups, program websites, and love few things in life more than building stuff. You can follow everything I do here on stuartschultz.com, or certain things on twitter, and other things on facebook.
Not bad customer service. But is this just a way to eek some additional money from their customers (it costs the customer $4.95/exchange but what does it cost WB for each disc?) or is WB actually standing behind their customers? Either way, if you bought HD DVD and want to switch to Blueray, this is the way to do it.